Shipping policy

If you wish to cancel or return an order, you must follow the procedures in the cancellation and return menu of the website you ordered from or PayPal. If you are unable to apply due to a menu issue, please contact gosantrade@gmail.com with all order information (order number, name, address, product name, price).

Cancellation and return applications without the above order information will not be accepted.
Order cancellation must be applied for before the product is shipped according to the above procedures.

If the return is approved, we will send you return instructions (product shipping method and location).
Products returned without a return request will not be accepted.

Not all product prices include customs duties.

In particular, in the United States, customs duties vary depending on the country of origin. Customs duties are charged after an order is placed, and the buyer pays the duties before shipping the product. (e.g., 15% for products made in Korea, 30% for products made in China)
If a refund is issued due to customs duties, the seller will deduct the PayPal transaction fee from the refund.

EPR Compliance for Germany (VerpackG)

LUCID Packaging Register Number: DE2705122129713
Responsible Company: VEGAMONO Co., Ltd.